Payment Policy

Last Updated: June 4, 2026

At Aurapety, we are committed to providing a safe, simple, and secure payment experience for every customer. This Payment Policy explains the terms and conditions that apply to all transactions made on our website.

1. Accepted Payment Methods

We accept the following secure and trusted payment methods at checkout:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Amazon Pay

Shop Pay Options

  • Shop Pay
  • Shop Pay Installments

All payments must be completed in full at the time of purchase.

We do not charge any additional handling fees or hidden checkout fees.

We do not offer Cash on Delivery (COD).

2. Payment Security & Encryption

Your financial security is our top priority.

All transactions are:

  • Processed through SSL (Secure Sockets Layer) encrypted payment gateways.
  • Protected by Shopify's secure payment infrastructure.
  • Processed in compliance with PCI DSS (Payment Card Industry Data Security Standards).

We do not store, access, or view your full credit or debit card information at any time. All payment information is securely handled by our trusted payment providers.

3. Currency

All prices displayed on our website are in United States Dollars (USD).

Your order will be processed and charged in USD at checkout.

If you are using a non-U.S. payment method, your bank or card provider may apply currency conversion or foreign transaction fees.

4. Order Confirmation

Once your payment has been successfully processed:

  • You will receive an order confirmation email containing your order details.
  • A shipping confirmation email with tracking information will be sent once your order has been dispatched.

If you do not receive your confirmation email within 24 hours, please check your spam or junk folder or contact us at support@aurapety.com.

5. Payment Authorization & Fraud Prevention

By completing a purchase, you confirm that:

  • You are authorized to use the selected payment method.
  • All billing information provided is accurate and complete.
  • Sufficient funds or credit are available to complete the transaction.

To protect our customers, we reserve the right to cancel any order suspected of fraudulent or unauthorized activity.

If this occurs, you will be notified and any payment received will be fully refunded.

6. Failed or Declined Payments

If your payment is declined, please:

  • Verify your card details and billing address.
  • Confirm that your payment method has sufficient funds.
  • Contact your bank or payment provider if necessary.
  • Try an alternative payment method.

Orders will not be processed or shipped until payment has been successfully completed.

7. Sales Tax

Applicable sales tax is automatically calculated at checkout based on your shipping address and applicable U.S. state and local tax regulations.

The final amount will be displayed before payment is completed.

8. Pricing Accuracy

We make every effort to ensure accurate pricing on our website.

However, typographical errors or pricing inaccuracies may occasionally occur.

We reserve the right to correct pricing errors and, if necessary, cancel orders placed with incorrect pricing information.

If an order is cancelled after payment has been received, a full refund will be issued.

9. Refunds

Refunds are processed in accordance with our Refund & Return Policy.

Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

10. Chargebacks & Payment Disputes

If you experience an issue with a transaction, we encourage you to contact us first at support@aurapety.com before initiating a chargeback or payment dispute.

Most payment concerns can be resolved quickly through our customer support team.

11. Contact Information

If you have any questions regarding payments, please contact us:

Email: support@aurapety.com
Phone: +1 (845) 318-6802
Business Address: 1606 Route 82, Lagrangeville, NY 12540, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)