Refund policy

At Aurapety, we are committed to delivering a smooth and satisfying shopping experience. If your purchase doesn't meet your expectations, our support team is here to assist you every step of the way.

1. Return Eligibility

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, the following conditions must be met:

• Items must be unworn, unused, and unwashed
• Items must be in their original condition
• All original tags must be attached
• Items must be returned in their original packaging
• Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Worn, washed, or used items
• Items without original tags
• Custom or personalized items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at support@aurapety.com within 30 days of delivery.
2. Provide Details: Include your order number and the reason for the return.
3. Review: Our team will review your request and email you a prepaid return shipping label within 1–2 business days.

Return Address: All approved returns must be shipped to our official business address:
1525 Elm St, Dallas, TX 75201, United States

4. Return Shipping & Fees

• Defective or Incorrect Items: If the product is damaged, defective, or incorrect, we cover 100% of return shipping at no cost to you.
• Customer Remorse: If you purchased the wrong product, it doesn't fit, or you no longer want the item, we will still provide a prepaid return label. Returns are 100% free!
• Restocking Fee: We do not charge any restocking fee.

Once your return is approved, a downloadable/printable return label will be sent to you via email.

5. Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@aurapety.com and include:

• Your order number
• A clear description of the issue
• Photos of the item and packaging

After review, we will arrange a replacement or full refund as appropriate.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved:

• Refunds will be issued to your original payment method
• Processing time: within 10 business days
• Your bank or payment provider may take additional time to post the refund to your account

7. Exchanges

We do not offer direct exchanges. If you would like a different size, color, or style, please return your item for a refund and place a new order on our website.

8. Contact Us

If you have any questions regarding our return or refund policy, please don't hesitate to reach out: