Shipping Policy

Last Updated: June 4, 2026

Thank you for shopping with Aurapety. We are committed to delivering your pet's favorite products safely and efficiently. Please review our shipping and delivery policy below.

1. Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after payment confirmation, excluding weekends and U.S. federal holidays.

• Orders placed before 5:00 PM ET on a business day will begin processing the same day.
• Orders placed after 5:00 PM ET, on weekends, or on holidays will be processed on the next business day.

2. Shipping & Delivery (United States Only)

We currently ship to customers located within the United States only.

Standard Shipping

• Transit Time: 6–13 Business Days
• Shipping Fee: $4.99 Flat Rate
• Free Shipping: Orders totaling $44.99 or more qualify for free standard shipping.

No hidden fees or additional handling charges will be added at checkout.

Estimated Delivery Time

The estimated total delivery time is 7–16 business days, which includes:

• Processing Time: 1–3 Business Days
• Transit Time: 6–13 Business Days

Delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as severe weather conditions, holidays, or carrier-related delays.

3. Shipping Carriers

We work with trusted shipping carriers to deliver orders securely and efficiently. Our shipping partners may include:

• USPS (United States Postal Service)
• FedEx
• UPS (United Parcel Service)

Carrier selection is determined based on package size, package weight, and destination.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your package at any time through our Track Order page.

Please allow 24–48 hours after shipment for tracking information to become available on the carrier's website.

5. Shipping Restrictions

We currently ship to:

• All 50 U.S. States, including residential addresses and PO Boxes via USPS.

We currently do not ship to:

• U.S. Territories (Puerto Rico, Guam, etc.)
• APO/FPO Addresses
• International Destinations

6. Sales Tax

Applicable sales tax will be calculated and added at checkout based on your shipping destination and applicable state and local tax regulations.

7. Incorrect Shipping Address

Please carefully verify your shipping address before placing your order.

If you notice an error in your shipping information, please contact us immediately at support@aurapety.com.

We can update your shipping address as long as your order has not yet been processed for shipment.

8. Lost, Damaged, or Delayed Shipments

If your order is lost, arrives damaged, or experiences an unusual delay, please contact us within 30 days of the expected delivery date and provide:

• Your Order Number
• A description of the issue
• Photos of the item and packaging (if applicable)

We will work to resolve the issue and may offer a replacement shipment or a refund in accordance with our Refund & Return Policy.

9. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect address or failed delivery attempt:

• We may contact you to arrange re-shipment (additional shipping charges may apply).
• If you choose not to receive a replacement shipment, a refund will be processed in accordance with our Refund & Return Policy.

10. Returns & Refunds

For complete information regarding returns, refunds, and exchanges, please review our Refund & Return Policy.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: support@aurapety.com
Phone: +1 (845) 318-6802
Business Address: 1606 Route 82, Lagrangeville, NY 12540, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)