Privacy policy
Last Updated: June 4, 2026
At Aurapety, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or otherwise use our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Account Information
- Account login details
- Preferences and account settings
Order Information
- Products viewed or purchased
- Order history
- Returns and cancellations
Device & Usage Information
- IP address
- Browser type
- Device information
- Website activity and interactions
Payment Information
Payments are processed securely by our payment providers, including Shopify Payments and PayPal.
We do not store or have access to your complete credit or debit card information.
2. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account, subscribe to emails, or contact us.
- Automatically through cookies and similar technologies.
- From service providers that help us operate our business.
3. Cookies & Analytics
We use cookies and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Analyze website traffic.
- Provide a better shopping experience.
We may use services such as:
- Google Analytics
- Shopify Analytics
You can control cookies through your browser settings. Disabling cookies may affect certain website features and functionality.
4. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Process payments and refunds.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and services.
- Prevent fraud and unauthorized activity.
- Comply with legal obligations.
With your consent, we may also send promotional emails and marketing communications. You may unsubscribe at any time.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties that help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Customer support providers
We may also disclose information when required by law or to protect our rights and prevent fraud.
6. Shopify
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
Certain information may be processed by Shopify in accordance with their privacy practices.
For more information, please review Shopify's Privacy Policy.
7. Email Marketing
If you subscribe to our marketing communications, we may send you:
- Promotional offers
- Product updates
- Special announcements
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Transactional emails relating to your orders or account may still be sent.
8. Children's Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child, we will take reasonable steps to delete such information.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information.
- Request a copy of your information.
- Opt out of certain marketing communications.
To exercise these rights, please contact us at:
We will respond in accordance with applicable laws.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information.
These measures include:
- SSL encryption
- Secure payment processing
- Restricted access to personal information
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Process orders and refunds.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our policies.
When information is no longer needed, it is securely deleted or anonymized where appropriate.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
13. International Data Transfers
Your information may be processed and stored in countries other than your own.
Where required by law, appropriate safeguards will be used to protect your personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will become effective immediately upon posting.
The "Last Updated" date at the top of this page will indicate when this Privacy Policy was last revised.
15. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@aurapety.com
Phone: +1 (845) 318-6802
Business Address: 1606 Route 82, Lagrangeville, NY 12540, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)